I had an interview with the agency, which was quite theoretical, covering various topics like navigation and safety. After passing the interview, I attended a two-day Navigation Training via Skype. The agency's attitude was generally friendly and polite, unlike some other agencies I've dealt with. However, there were some issues with the initial interview process, and I found it difficult to get clear information about bonuses and salary advances. Overall, if you have experience with different agencies, stay proactive and ask questions to ensure everything goes smoothly.